FREQUENTLY ASKED QUESTIONS
Do you take custom orders?
Yes! I would love to work with you to create a wonderful, personalized piece of jewelry for you or for someone special as a gift. Custom orders may take a little longer to create as I may not have all the materials in stock. Please allow up two-three weeks for custom orders to ship. You can request a custom order by filling out the form on the contact us page. Payment must be made in full before I can get started on your special order.
How does my jewelry get packaged and wrapped?
All of your jewelry comes to you heavily padded, to ensure every piece arrives undamaged. My pieces are attached to jewerly cards, enclosed in jewelry sealed bags- which are then wrapped in pretty tissue paper, wrapped with hemp cord and placed in bubble wrap sealer envelope. If you'd like a handwriten note included in your order, please add a note during check out.
How long will it take for my jewerly to arrive?
All shipments are processed with love within 24 hours of receiving your order. Your total shipping time will vary depending on your location, and which shipping service you choose at checkout. Please note that Information below was obtained from USPS website.
How secure is your site?
I take security of your personal information very seriously. I take many precautions to ensure that your information is secured. I use SSL (Secure Socket Layer) technology which protects all data that is stored and provides you with security, including data encryption, data integrity and authentication. This means you can be confident that your personal information is safe when you make a purchase. These security measures are regularly updated and tested to ensure that they are effective. Additonally, this site has earned the McAfee Secure Certification seal which ensures that this site has valid SSL certificate, shopper identity protection and no malware or malicious links.
How do I take care of my jewelry?
To ensure the longevity of your Moonlight Elixir Jewelry and to maintain their shine and sparkle it is good practice to clean your jewelry regularly.
How can I contact you?
My website has many ways to quickly connect with me!!
Photography of Moonlight Elixir jewelry
I photograph my jewelry in natural, outdoor light. I do not use special lighting to enhance the appearance of the gemstones and do not photoshop any of my pictures to change color or brilliance of semi-precious gemstones. Due to monitor differences, actual colors may vary slightly from what appears online.
Is your jewelry ethically produced?
Moonlight Elixir is dedicated to buying from individuals and businesses that consider the enviromental and social impacts of their products. Moonlight Elixir products are only made in my studio and none of my jewelry is produced in a factory or made by strangers.
Where can I purchase Moonlight Elixir jewelry?
All of my unique, handmade jewelry made only from genuine high quality gemstones and materials can be purchased on my Etsy store by clicking here.