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FREQUENTLY ASKED QUESTIONS

Do you take custom orders?


Yes! I would love to work with you to create a wonderful, personalized piece of jewelry for you or for someone special as a gift. Custom orders may take a little longer to create as I may not have all the materials in stock. Please allow up two-three weeks for custom orders to ship. You can request a custom order by filling out the form on the contact us page. Payment must be made in full before I can get started on your special order.




How does my jewelry get packaged and wrapped?


All of your jewelry comes to you heavily padded, to ensure every piece arrives undamaged. My pieces are attached to jewerly cards, enclosed in jewelry sealed bags- which are then wrapped in pretty tissue paper, wrapped with hemp cord and placed in bubble wrap sealer envelope. If you'd like a handwriten note included in your order, please add a note during check out.




How long will it take for my jewerly to arrive?


All shipments are processed with love within 24 hours of receiving your order. Your total shipping time will vary depending on your location, and which shipping service you choose at checkout. Please note that Information below was obtained from USPS website. First class mail: 1-3 business days with tracking number (which will be sent to you via email) Priority mail : 1-3 business days with tracking number (which I will be send to you via email), $50 insurance Priority mail express: Overnight delivery guarantee, proof of delivery signature record (if you request this) includes $100 insurance, tracking number (which will be send to you via email)




How secure is your site?


I take security of your personal information very seriously. I take many precautions to ensure that your information is secured. I use SSL (Secure Socket Layer) technology which protects all data that is stored and provides you with security, including data encryption, data integrity and authentication. This means you can be confident that your personal information is safe when you make a purchase. These security measures are regularly updated and tested to ensure that they are effective. Additonally, this site has earned the McAfee Secure Certification seal which ensures that this site has valid SSL certificate, shopper identity protection and no malware or malicious links.




How do I take care of my jewelry?


To ensure the longevity of your Moonlight Elixir Jewelry and to maintain their shine and sparkle it is good practice to clean your jewelry regularly. To clean: A simple, natural solution of baking soda, liquid soap, and an old toothbrush are great ways to clean precious metals and gemstones. I suggest avoiding ultrasonic cleaners or chemical cleaning solutions as they may discolor or damage gemstones and precious metals. If you'd like tons of detailed directions and ideas on how to clean just about any type of jewelry, please feel free to click on my Pinterest logo (to the right of my website page) and check out my "elbow grease" board. Storing Jewelry: It is important that you store jewelry in the plastic zip lock bag it arrived in, as this will protect it and reduce the chance of the silver tarnishing or etching. To maintain Jewelry Beauty: It is best not to wear your jewelry in the shower or in the pool as chlorine, water/salt water may discolor or harm the semi-precious gemstones and silver. Additionally, it is important to keep hand and body lotions and perfumes away from jewelry contact, until its absorbed and dry on your body, as the oils and chemicals may discolor or harm your jewelry.




How can I contact you?


My website has many ways to quickly connect with me!! You can click the CHAT WITH US (at the bottom right of my website) to type your message and send it to me. Additionally, you can either complete the CONTACT US ABOUT ANYTHING form (on bottom of my website) or use CONTACT button in top navation bar (at the top of my website). If you'd prefer to EMAIL ME, I'd love to hear from you - Michelle@moonlightelixir.com




Photography of Moonlight Elixir jewelry


I photograph my jewelry in natural, outdoor light. I do not use special lighting to enhance the appearance of the gemstones and do not photoshop any of my pictures to change color or brilliance of semi-precious gemstones. Due to monitor differences, actual colors may vary slightly from what appears online.




Is your jewelry ethically produced?


Moonlight Elixir is dedicated to buying from individuals and businesses that consider the enviromental and social impacts of their products. Moonlight Elixir products are only made in my studio and none of my jewelry is produced in a factory or made by strangers.




Where can I purchase Moonlight Elixir jewelry?


All of my unique, handmade jewelry made only from genuine high quality gemstones and materials can be purchased on my Etsy store by clicking here.





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